Telehealth Frequently Asked Questions
What is Telehealth?
Telehealth at Compass Counseling is a live video session through our secure app. Our app allows you to see your therapist from anywhere- your laptop, phone, or other device. It is like an in office session, except you will be responsible for making sure that wherever you are is private and has minimal distractions.
I’m a current client, can I add Telehealth too?
YES!! Many of our clients do both in-person and telehealth appointments. Simply request to have telehealth sessions with your therapist. Your therapist will set you up!
I’m new, how do I start telehealth?
You can request an appointment or call/text our office at 270-777-4490 and our office manager will walk you through our simple process.
How will I meet my therapist for my telehealth appointment?
You will meet your therapist in the secure app. Your therapist will begin the video call when it is time for your appointment. It is suggested that clients are ready about 5 minutes prior to their appointment.
Is this free? What is the cost?
There is no additional cost. The cost of the appointment is the same as your regular session.
How do I prepare for my telehealth appointment?
Click here to learn more about preparing for your first telehealth appointment. We are happy to walk you through this simple process!
How do I pay for my session?
The majority of our clients already have a credit card stored on file. If you do not, your therapist can gather that information from you during your session. You can also pay at each session if you prefer.
Will insurance cover this?
Kentucky has a law, effective July 1, 2019 requiring Kentucky Medicaid and most commercial insurances to cover telehealth the same as an in-person appointment. You can call your commercial insurance to verify that telehealth is a covered benefit under your specific policy if you would prefer. If you need assistance with this our billing specialist would be happy to help.
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